Refund policy

Thank you for shopping with ZIPZEE. We strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.


Returns


Customers may contact us regarding return requests after receiving their order. Return eligibility may vary depending on the product type, condition of the item, and the reason for the return request.


To be eligible for a return:


  • The item must be unused, unworn, and in its original condition where applicable.
  • The item should be returned with original packaging, tags, and accessories if available.
  • Proof of purchase or order confirmation may be required.


Certain items may not be eligible for return, including but not limited to:


  • Used or damaged items caused by customer handling
  • Products marked as non-returnable or final sale
  • Personalized, customized, or made-to-order items
  • Hygiene-sensitive products where applicable


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Return Requests


Customers should contact us at [zipzee.in@gmail.com] with their:


  • Order number
  • Reason for return
  • Photos or supporting information if the item is damaged, defective, or incorrect


Return requests will be reviewed on a case-by-case basis.


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Refunds


Once a return request is reviewed and approved, refunds may be processed to the original payment method used during checkout.


Refund processing times may vary depending on:


  • Payment provider
  • Banking institution
  • Original payment method


Shipping charges, handling fees, or other non-refundable costs may not be included in the refund unless otherwise stated.


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Exchanges


Exchanges may be offered depending on product availability and the nature of the issue reported.


If you received an incorrect, damaged, or defective item, please contact us promptly so we can assist with a replacement or exchange where applicable.


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Damaged or Incorrect Items


If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [zipzee.in@gmail.com] with clear photos and your order details.


We will review the issue and make reasonable efforts to provide a suitable resolution.


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Cancellations


Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be possible.


Please contact us immediately if you wish to request an order cancellation.


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Return Shipping


Customers may be responsible for return shipping costs unless the return is due to:


  • A damaged item
  • A defective product
  • An incorrect order sent by us


We recommend using a trackable shipping service for returns where possible.


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Non-Returnable Situations


We reserve the right to deny returns or refunds if:


  • Returned items do not meet eligibility conditions
  • The item shows signs of use or damage caused after delivery
  • Fraudulent or abusive return activity is suspected


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Policy Updates


We may update this Return & Refund Policy from time to time to reflect operational, legal, or business changes. Updated versions will be posted on this page with immediate effect.


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Contact Us


For any return, refund, or exchange-related questions, please contact us at:


Email: [zipzee.in@gmail.com]

Store Name: [ZIPZEE]

Business Address: [Jamshedpur, Jharkhand, India]