Privacy policy

Welcome to ZIPZEE. We value your privacy and are committed to protecting your personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and related rules.


This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.


By using our website, you agree to the terms of this Privacy Policy.


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1. Information We Collect


We may collect the following categories of information from customers and website visitors:


A. Personal Information


When you place an order, create an account, contact us, or subscribe to updates, we may collect:


  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Payment details (processed securely through payment gateways)
  • Order history
  • Account login information


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B. Non-Personal Information


We may automatically collect technical and usage information such as:


  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity and browsing behavior
  • Referral URLs
  • Time spent on pages


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C. Marketing & Communication Data


If you subscribe to newsletters or promotional messages, we may collect:


  • Communication preferences
  • Feedback and survey responses
  • Customer support interactions


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2. How We Use Your Information


We use your information for legitimate business purposes, including:


  • Processing and delivering orders
  • Managing customer accounts
  • Providing customer support
  • Sending order confirmations and shipping updates
  • Improving website functionality and user experience
  • Detecting fraud and ensuring security
  • Marketing and promotional communications (with consent where required)
  • Complying with legal obligations


We do not sell your personal information to third parties.


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3. Cookies and Tracking Technologies


Our website may use cookies, pixels, and similar tracking technologies to improve user experience and analyze website traffic.


Cookies may help us:


  • Remember user preferences
  • Maintain shopping cart functionality
  • Analyze website performance
  • Deliver personalized advertisements
  • Improve website speed and functionality


You can disable cookies through your browser settings, but some features of the website may not function properly.


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4. Third-Party Services


We may use trusted third-party service providers to operate our business efficiently. These may include:


  • Payment gateways
  • Shipping and logistics partners
  • Marketing and analytics providers
  • Website hosting providers
  • Customer support tools


Examples may include services such as:


  • Shopify
  • Razorpay
  • PayU
  • Google Analytics
  • Meta Ads
  • Shiprocket


These third parties may collect, process, or store information according to their own privacy policies. We encourage users to review their respective privacy policies.


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5. Payment Information


We do not directly store sensitive payment information such as debit card numbers, credit card details, CVV numbers, or banking passwords.


Payments are securely processed through certified third-party payment providers using industry-standard encryption and security practices.


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6. Data Security


We implement reasonable technical, administrative, and organizational security measures to protect your information against:


  • Unauthorized access
  • Loss or misuse
  • Alteration
  • Disclosure
  • Destruction


Security measures may include:


  • SSL encryption
  • Secure payment gateways
  • Restricted access controls
  • Regular monitoring and updates


However, no online platform can guarantee absolute security, and users share information at their own risk.


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7. Customer Rights


Subject to applicable Indian laws, customers may have the right to:


  • Access their personal data
  • Correct inaccurate information
  • Request deletion of personal data
  • Withdraw consent for marketing communications
  • Request details regarding how data is used


To exercise these rights, users may contact us at:


[EMAIL ADDRESS- zipzee.in@gmail.com]


We may require identity verification before processing certain requests.


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8. Data Retention


We retain personal information only for as long as necessary to:


  • Fulfill business and legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain records for taxation and accounting purposes


After retention is no longer necessary, data may be securely deleted or anonymized.


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9. Children’s Privacy


Our website is not intended for individuals under the age of 18 years.


We do not knowingly collect personal information from minors. If we become aware that information from a child has been collected, we will take appropriate steps to delete it.


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10. Third-Party Links


Our website may contain links to external websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.


Users should review the privacy policies of those websites independently.


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11. Changes to This Privacy Policy


We reserve the right to modify or update this Privacy Policy at any time without prior notice.


Changes will become effective immediately upon posting on the website. Continued use of the website after updates constitutes acceptance of the revised policy.


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12. Contact Information


If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:


Business Name: [ZIPZEE]

Email: [zipzee.in@gmail.com]

Business Location: [Jamshedpur, Jharkhand, India]


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13. Consent


By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.